IDology Digital Authentication Solutions deliver a seamless, secure authentication experience that leverage real-time mobile carrier data to deliver frictionless authentication. It is designed for the way your customers interact with your organization across all digital entry points – mobile, tablet and desktop. It can be used as a single use application for account openings or used in continuous mode for future transactions such as account logins or password resets to remove friction and maintain a higher level of trust.
No Friction. Better User Experience.
If the digital identity shows no suspicious activity, your customer never even knows they are being authenticated. This eliminates the need for time consuming authenticator apps or passcodes. This gives your customers faster access to your services and it allows you to stop fraudulent access attempts.
Create a Higher Level of Trust
By leveraging real time device and user information directly sourced from Mobile Network Operators, IDology Digital Authentication creates a high level of trust between your organization, the end user, and their device. ExpectID Digital Authentication goes beyond basic static device attributes and provides a dynamic view of Account-level attributes that can only be provided directly from mobile network operators, giving you better optics on legitimate access attempts and fraudulent device appropriation.
Leverage the same mobile network data in real-time used to authenticate billions of mobile interactions a day. Obtain device and mobile risk attributes for a more accurate risk assessment.
Create a frictionless experience with your customers from logins to password resets to higher risk transactions.
Enjoy an ongoing higher level of trust with user devices. Save money and time through faster authentication
The IDology Digital Authentication Solutions Suite offers multiple ways for you to authenticate customers. Our solutions can be deployed depending on level of risk or how your customers interact with your business.
IDology Digital Authentication Solution Suite
ExpectID Mobile Authentication
Authenticate mobile logins with a high level of trust and no friction. Authentication occurs behind the scenes, requiring minimal to no effort from the consumer and eliminating the need for one-time passcodes. ExpectID Mobile Authentication can be used for one-time authentication or for continuous transaction monitoring. For higher risk transactions, additional attributes such as mobile change events, account tenure, account type, and network status can also be verified.
ExpectID Secure One-Time Verify
Many times the desktop is the preferred platform, either by your customer or by your design. ExpectID Secure One-Time Verify leverages the same device authentication as ExpectID Mobile Authentication, but delivers it via a secure one-time link sent to consumer’s phones. This method is more secure than a one-time password (OTP). By using the secure SMS link, customers can access their accounts quickly and have peace of mind that two-factor authentication has occurred.
ExpectID Verified PreFill
Completing a form on a mobile device is often a source of friction and frustration for customers. ExpectID Verified PreFill streamlines the process by auto-filling enrollment forms using mobile network operator CRM data. No more tedious typing or “fat finger” mistakes to slow down the onboarding process.
ExpectID Call Verification
Greenlight and move legitimate customers through the contact center by validating that reported phone numbers are in session. This lessens the level of authentication needed from customers, while also preventing number spoofing and social engineering attacks by verifying incoming call provenance in real-time.
ExpectID Number Verification
Maintain compliance with the Telephone Consumer Protection Act (TCPA) by reviewing the customer phone numbers in your CRM against historical and real-time mobile network operator data. This ensures customer device ownership has not changed since the last date verified, keeping you in compliance.