IDology Digital Authentication Solutions deliver a seamless, secure authentication experience that leverage real-time mobile carrier data to deliver frictionless authentication. These solutions are designed for the way your customers interact with your organization across all digital entry points – mobile, tablet, and desktop. Digital Authentication Solutions can be used as a single-use application for account openings, or continuously for account logins and password resets, to remove friction and maintain a higher level of trust.
No Friction Equals a Better User Experience
The best part about IDology Digital Authentication Solutions is what they do not do – slow down interactions. If a digital identity shows no suspicious activity, your customer never even knows they are being authenticated. This eliminates the need for authenticator apps and passcodes. Authentication occurs silently, requiring minimal to no effort from the consumer. This gives your customers faster access to your services while still allowing you to stop fraudulent access attempts.
Leverage Real-Time Mobile Network Data
By leveraging real-time device and user information sourced directly from mobile network operators, IDology Digital Authentication Solutions create a high level of trust between your organization, your customer, and their device. Our solutions go beyond static device attributes by providing a dynamic view of account-level attributes directly from mobile network operators. By using these attributes, IDology creates a unique mobile identifier that persists through change events (like number changes, carrier changes, SIM swaps, etc.), giving you better optics on legitimate access attempts and fraudulent device appropriation.
|Get Real-Time Insights: Leverage the same data used by mobile network operators. Obtain device attributes and mobile risk indicators for a more accurate risk assessment in real-time.|
|Create a Frictionless Experience: Consumers today want an easy, quick, and pleasant mobile experience over one that is clunky and takes up valuable time. Use mobile network data to authenticate customer’s mobile devices quickly and invisibly.|
|Improve Trust and Security: Current authentication methods, like one-time passcodes (OTP) sent via SMS, are no longer viable because they are increasingly prone to security vulnerabilities. A persistent mobile identifier linked to a customer’s data is effective across devices and networks, neutralizing password burdens and instantly building trust.|
|Save Time and Money: Faster, behind-the-scenes authentication gives your business a distinct competitive advantage as you’ll be able to attract new customers and retain existing ones.|
IDology Digital Authentication Solution Suite
IDology Digital Authentication Solutions offers multiple ways for you to authenticate customers. These solutions can be deployed depending on level of risk or how your customers interact with your business.
ExpectID Mobile Authentication
Authenticate mobile logins with a high level of trust and no friction. Authentication occurs behind the scenes, requiring minimal to no effort from the consumer and eliminating the need for one-time passcodes. ExpectID Mobile Authentication can be used for one-time authentication or for continuous transaction monitoring. For higher risk transactions, additional attributes such as mobile change events, account tenure, account type, and network status can also be verified.
ExpectID Secure One-Time Verify
Many times the desktop is the preferred platform, either by your customer or by your design. ExpectID Secure One-Time Verify leverages the same device authentication as ExpectID Mobile Authentication, but delivers it via a secure one-time link sent to consumer’s phones. This method is more secure than a one-time password (OTP). By using the secure SMS link, customers can access their accounts quickly and have peace of mind that two-factor authentication has occurred.
ExpectID Verified PreFill
Completing a form on a mobile device is often a source of friction and frustration for customers. ExpectID Verified PreFill streamlines the process by auto-filling enrollment forms using mobile network operator CRM data. No more tedious typing or “fat finger” mistakes to slow down the onboarding process.
ExpectID Call Verification
Greenlight and move legitimate customers through the contact center by validating that reported phone numbers are in session. This lessens the level of authentication needed from customers, while also preventing number spoofing and social engineering attacks by verifying incoming call provenance in real-time.
ExpectID Number Verification
Maintain compliance with the Telephone Consumer Protection Act (TCPA) by reviewing the customer phone numbers in your CRM against historical and real-time mobile network operator data. This ensures customer device ownership has not changed since the last date verified, keeping you in compliance.